Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Digital products
This includes the Designing for Difference Facilitator Kit and any other downloadable resources.
Digital products are delivered instantly and can't be returned, so we don't offer refunds for change of mind, such as buying by mistake or no longer needing the product.
If your digital product is faulty, please contact us as soon as you notice the problem. Faulty means the files won't download or open, they're corrupted, or the product is significantly different from its description. We'll fix the problem, send you a working copy or give you a full refund.
Having trouble with your download link? Email us and we'll resend it straight away.
If you receive a refund for a digital product, your licence to use it ends and you must delete all copies.
Physical productsThis includes the Strengths Cards Deck.
If your order arrives faulty, damaged or not as described, contact us as soon as possible with your order number and a photo. We'll replace it or refund you in full, including postage. If the problem is a major failure, you can choose whether you'd prefer a refund or a replacement.
For change of mind, we accept returns within 14 days of delivery if the product is unused and in its original packaging. We'll refund the product price once it arrives back with us. Return postage is at your cost.
How to request a refund or replacement
Email nic@resiliencehealth.com.au with:
We'll reply within two business days. Approved refunds go back to your original payment method within five business days. Your bank may take a few extra days to process it.
Workshops and consulting services
Facilitated workshops, training and consulting are covered by the terms in your proposal or service agreement, not by this policy.
Questions
Contact us at nic@resiliencehealth.com.au.
